Terms and Conditions
ACCEPTANCE LETTER
We have accepted the offer of the ‘Smart Helping Hand’ in order to provide the requested service
to its members in ________ pincode areas of Bengaluru.
1. SCOPE OF SERVICES: The Service Provider shall provide the services as set out in the
Purchase Order issued by the ‘Smart Helping Hand’, hereafter called as first party.
2. PRICE: The prices stated in the Purchase Order are complete; the Service Provider shall add
no additional charges. The Service Provider warrants that the prices charged are competitive with
prevailing market rates and do not exceed prices charged to other customers for a similar quantity
and quality of Services. The Service Provider shall specify all applicable costs, including taxes,
duty, export and transportation fees and other charges.
3. QUALITY: The Service Provider warrants that the Services are (a) free of all deficiencies
and defects (b) all materials created for the members of the first party in accordance with the Purchase
Order. The Services delivered must be of the best quality as recognized by market standards and
conforming to or exceeding all specifications provided by the Service Provider.
4. CONDUCT: The Service Provider undertakes to avoid exploitation of child labor and shall
not discriminate on the basis of race, ethnicity, religion, gender, disability with respect to the
Services provided to the members of the first party either at its premises or otherwise. The Service
Provider shall comply with: (a) the office and security policies and directives of the first party; (b)
first party's policy prohibiting harassment and discrimination; and (c) such other polices as first party
may make and be known to the Service Provider. (d) the service providers are solely responsible to
comply with all safety and statutory provisions pertaining to their own employees and resources.Read MoreRead Less
5. TIMELY DELIVERY OF SERVICE: Time is of the essence and delivery of Services
shall be strictly in accordance with the Purchase Order.
6. ASSIGNMENT AND SUBCONTRACTING: The Service Provider shall not assign its
responsibilities under the Purchase Order to any third party, without prior written permission
from the first party. Similarly, the Service Provider shall not sub-contract the Services it is
required to provide under the Purchase Order to a third party, without receiving prior written
permission from the first party.
7. DEFICIENCY IN SERVICE: If any Services are found to be deficient or otherwise does
not conform to the Purchase Order, then the first party may: (a) require the Service Provider to
remedy and rectify the deficiency at the Service Provider’s cost any such non-conforming
Services within 07 days of notification for the same
8. AREA OF OPERATION: Pin code wise service provider’s tie-ups. Each service provider
has to submit their price list of all the services they are rendering. If they are rendering more
than one service in the same pin code area, then there is no need for separate registration for each
category of services they render. However, if they are serving in more than one pin code area,
then they have to register separately.
9. REGISTRATION FEE: The service provider need not have to pay any amount for
registration to the first party.
10. CROSS SALES BETWEEN BUSINESS ASSOCIATES: Every month at least one
transaction the service provider has to do with the registered business associates of the first party.
If they are not doing transactions for two consecutive months, then their agreement will be
cancelled without any prior notification.
11. GIFTS: Every month at least 1 gift of mementos should be sent to the service provider’s
mentors of their choice through the first party’s office. The quotation and design of the mementos
will be done by the first party. The cost of this gift (i.e., may be from Rs.250 to Rs.350) should
be borne by the service provider. This process will help to build a community bonding between
the members.
12. SCHOLARSHIP: Sponsor of Rs.12,000 scholarship by the service provider for one bright
student of poor economic background in their serving area in a year. This amount will be
deducted from their business amount earned through first party App (applicable only for those
service providers who earn sufficient business through first party App and for others it is
optional)
13. PROMOTION OF OTHER BUSINESS: The service provider is expected to promote
another business associate’s business who is associated with us through our App so that each of
our associates gets benefitted.
14. REWARD POINTS: The service provider will be rewarded with points based on the
transactions they do through the first party’s App and they will be suitably awarded. The service
provider who does more business will get more leads and business through the first party’s App.
15. EDUCATION PLAN: Each service provider has to subscribe for at least one plan of Smart
Teacher (the plan starts from Rs.1,900 per academic year onwards), the registered education
service provider of the first party either for their children or they can sponsor for their relatives'
children. The plan amount either they can pay at the time of registration of this agreement or this
amount will be deducted from the business amount they earn through the first party App.
16. DIGITAL MARKETING SUPPORT: The registered service providers can avail the
digital marketing support at a very competitive rate through the first party so that they can reach
more customers.
17. VALIDITY PERIOD: 1 year from the date of registration
18. SERVICE CHARGES: ___% of the agreed bill amount is the service charge of the first
party which includes cost of the leads, telecalling marketing and other expenses incurred to the
first party. 5% of the bill is passed as a special discount to the customer and the remaining __%
of the bill amount collected from the member of the first party is to be paid to the service
provider by the first party by the end of the day after the satisfactory completion of the service.
Signed by: Signed by
First party Service Provider
Name: Name:
Designation: Designation :
Date and Seal: Date and Seal:
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